FAQs (Frequently Asked Questions)
1. What kind of products do you offer?
We offer a curated selection of kitchen appliances, electronics, beauty items, and daily essentials — all handpicked for quality and value.
2. How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number and link. You can also check your order status from your account page.
3. How long will it take to receive my order?
Our average delivery time is 5–9 business days, depending on your location and the product availability.
4. Do you offer returns or exchanges?
Yes, we accept returns within 7 days of delivery for unused items in original packaging. For more details, please see our Return & Refund Policy.
5. What payment methods do you accept?
We accept all major debit/credit cards, UPI, wallets, and net banking for your convenience.
6. My product arrived damaged, what should I do?
We’re really sorry! Please share clear photos/videos of the damaged product and packaging within 24–48 hours of delivery. Our team will assist you immediately.
7. Can I cancel my order?
You can cancel your order before it is shipped by contacting us. Once shipped, cancellation may not be possible.
8. Are your products original and safe to use?
Yes, all our products are 100% genuine, quality-checked, and sourced from trusted suppliers and manufacturers.
Still have questions?
We’re here for you — support available 24/7 at 📩 purellypick@gmail.com.